Public attitudes strongly shape the policies and decisions of criminal justice agencies such as the police. Knowledge of residents' views on the police is equally important for law enforcement agencies. Moreover, issues of trust are particularly important in democratic societies where police actions must be legitimized by citizens. This study investigated the level of satisfaction of police personnel as perceived by police respondents and community representatives in terms of index, non-index crime and public safety. The results of the study showed that the respondents of the group were very satisfied with the performance of the police personnel. However, non-indexed crime was rated as satisfied by community respondents. This suggests that there is still a need to improve the performance of police personnel in non-indexed crime. Additionally, the data revealed that there was a statistically significant difference between the satisfaction levels of group respondents regarding index, non-index, and public safety. Thus, the results suggest that there is still a need to improve the connection and relationship between police personnel and the community in order to prevent and solve crimes immediately.